Avoma: security & AI-training scorecard
avoma.com ↗ · Conversation intelligence · Last checked Oct 16, 2026
Does Avoma train AI on customer data?
No“No, we don’t use any customer data to train our models. Your data remains private and is never used to improve or refine AI systems.”
Note: DPA §2.4 separately permits processing aggregated, non-identifiable data for service development.
SOC 2
Independent audit of security controls. Type II covers operating effectiveness over a period.
Type II
“We maintain SOC 2 Type II and ISO/IEC 42001:2023 certifications and support GDPR compliance.”
ISO/IEC 27001
Certified information security management system.
Not verified from vendor-owned sources
Note: ISO/IEC 42001 claimed; ISO 27001 not claimed on fetched pages.
No vendor source found as of check date.
HIPAA / BAA
Whether the vendor will sign a Business Associate Agreement for PHI.
HIPAA compliance claimed; BAA not confirmed
“HIPAA Compliant”
GDPR DPA
Data Processing Agreement/Addendum for personal data.
DPA published
“This DPA applies when Personal Data is Processed by Avoma, Inc.”
Trains AI on customer data
Whether the vendor says it uses customer data to train AI models.
No
“No, we don’t use any customer data to train our models. Your data remains private and is never used to improve or refine AI systems.”
Note: DPA §2.4 separately permits processing aggregated, non-identifiable data for service development.
Data retention
What the vendor publishes about how long customer data is kept.
Not verified from vendor-owned sources
Note: Trust center lists a gated 'Data Retention Policy' document; no period published.
No vendor source found as of check date.
Subprocessor list
Where the vendor lists third parties that process customer data.
All sources checked (4)
Fetched on Oct 16, 2026. Vendor pages can change after this date.
Is this wrong? / Claim this listing
Vendors and readers can send evidence links. Nothing is published without a source.
Informational only, not legal advice or an audit. Summaries reflect Avoma's published pages as of Oct 16, 2026; verify with the vendor. Methodology & disclaimer.