Close: security & AI-training scorecard
close.com ↗ · CRM AI · Last checked Oct 17, 2026
Does Close train AI on customer data?
UnknownNo vendor statement found as of the check date.
Note: No statement on AI model training found in privacy policy, GDPR page, DPA or security page.
No vendor source found as of check date.
SOC 2
Independent audit of security controls. Type II covers operating effectiveness over a period.
Type II
“As a SOC 2 Type 2 certified SaaS provider”
ISO/IEC 27001
Certified information security management system.
Not verified from vendor-owned sources
Note: ISO 27001 mentioned only for sub-processors such as AWS.
No vendor source found as of check date.
HIPAA / BAA
Whether the vendor will sign a Business Associate Agreement for PHI.
Not verified from vendor-owned sources
Note: No HIPAA/BAA statement found in fetched sources.
No vendor source found as of check date.
GDPR DPA
Data Processing Agreement/Addendum for personal data.
DPA available (with SCCs)
“Close provides Data Processing Agreements to any customer who may need them.”
Trains AI on customer data
Whether the vendor says it uses customer data to train AI models.
Not verified from vendor-owned sources
Note: No statement on AI model training found in privacy policy, GDPR page, DPA or security page.
No vendor source found as of check date.
Data retention
What the vendor publishes about how long customer data is kept.
While account is active or for a limited time as needed
“We keep customer data only for as long as an account is active or for a limited time as needed for the purpose for which it was collected.”
Subprocessor list
Where the vendor lists third parties that process customer data.
Note: Subprocessors tab in trust center.
All sources checked (5)
Fetched on Oct 17, 2026. Vendor pages can change after this date.
Is this wrong? / Claim this listing
Vendors and readers can send evidence links. Nothing is published without a source.
Informational only, not legal advice or an audit. Summaries reflect Close's published pages as of Oct 17, 2026; verify with the vendor. Methodology & disclaimer.