Momentum: security & AI-training scorecard
momentum.io ↗ · Conversation intelligence · Last checked Oct 17, 2026
Does Momentum train AI on customer data?
Unclear“to prevent such User Content being used to improve or train anysuch third-party products or services”
Note: Covers third-party AI providers; no statement on Momentum's own models. Quote is verbatim (including 'anysuch').
SOC 2
Independent audit of security controls. Type II covers operating effectiveness over a period.
Type II
“SOC2 Type II Report 2026”
ISO/IEC 27001
Certified information security management system.
Not verified from vendor-owned sources
Note: Not listed in trust center.
No vendor source found as of check date.
HIPAA / BAA
Whether the vendor will sign a Business Associate Agreement for PHI.
HIPAA listed; BAA not confirmed
“HIPAA”
GDPR DPA
Data Processing Agreement/Addendum for personal data.
DPA published
Trains AI on customer data
Whether the vendor says it uses customer data to train AI models.
Unclear
“to prevent such User Content being used to improve or train anysuch third-party products or services”
Note: Covers third-party AI providers; no statement on Momentum's own models. Quote is verbatim (including 'anysuch').
Data retention
What the vendor publishes about how long customer data is kept.
Not verified from vendor-owned sources
Note: Trust center lists a gated data management policy; no period published.
No vendor source found as of check date.
Subprocessor list
Where the vendor lists third parties that process customer data.
Other notes
Additional context from vendor sources.
Acquired by Salesforce: momentum.io pages carry the banner below, and browsers are redirected to salesforce.com. Policies may change.
“Momentum is now part of Salesforce!”
All sources checked (5)
Fetched on Oct 17, 2026. Vendor pages can change after this date.
Is this wrong? / Claim this listing
Vendors and readers can send evidence links. Nothing is published without a source.
Informational only, not legal advice or an audit. Summaries reflect Momentum's published pages as of Oct 17, 2026; verify with the vendor. Methodology & disclaimer.