UserGems: security & AI-training scorecard
usergems.com ↗ · Signals / intent · Last checked Oct 17, 2026
Does UserGems train AI on customer data?
UnknownNo vendor statement found as of the check date.
Note: No training statement found in privacy policy or DPA; trust center lists gated 'AI Policies'.
No vendor source found as of check date.
SOC 2
Independent audit of security controls. Type II covers operating effectiveness over a period.
Type II
“SOC 2 Type 2 Certified”
ISO/IEC 27001
Certified information security management system.
Not verified from vendor-owned sources
Note: Not listed on data-security page or trust center.
No vendor source found as of check date.
HIPAA / BAA
Whether the vendor will sign a Business Associate Agreement for PHI.
Not verified from vendor-owned sources
Note: No HIPAA/BAA statement found in fetched sources.
No vendor source found as of check date.
GDPR DPA
Data Processing Agreement/Addendum for personal data.
DPA published
Note: Published as a PDF (June 23, 2025 version).
Trains AI on customer data
Whether the vendor says it uses customer data to train AI models.
Not verified from vendor-owned sources
Note: No training statement found in privacy policy or DPA; trust center lists gated 'AI Policies'.
No vendor source found as of check date.
Data retention
What the vendor publishes about how long customer data is kept.
Contract duration plus a limited period (privacy notice)
“we generally will retain your personal data for the duration of the contract plus some additional limited period of time”
Subprocessor list
Where the vendor lists third parties that process customer data.
Note: Listed under Legal > Subprocessors in trust center.
Trust center
The vendor's security/trust portal.
Note: SafeBase portal; read via WebFetch.
All sources checked (4)
Fetched on Oct 17, 2026. Vendor pages can change after this date.
Is this wrong? / Claim this listing
Vendors and readers can send evidence links. Nothing is published without a source.
Informational only, not legal advice or an audit. Summaries reflect UserGems's published pages as of Oct 17, 2026; verify with the vendor. Methodology & disclaimer.